What are the features available via MHmobile portal?
MHmobile portal allows you to book and pay for your flight with a credit card, share your itinerary on social media, check-in with one click access, choose your preferred seat (on high-end phones), get a mobile boarding pass, check real-time flight status and latest arrival/departure times, find out contacts of MAS offices and the way there with Google maps, check your lost baggage status and enjoy exclusive mobile deals.
Is registration required before I can use MHmobile portal?
No registration is required. You can straight away use all the services on the portal.
Will I be charged for using MHmobile portal?
Malaysia Airlines does not charge a fee to customers accessing the portal. The only costs you will incur are the call charges imposed by your mobile service provider.
Why is the portal not displaying properly on my mobile phone?
This may be due to your mobile's configuration settings. Since this is beyond the control of Malaysia Airlines, please get the required technical support from your phone manufacturer or mobile service provider.
Which languages are mobile services available in?
The MHmobile portal is currently available in English and Bahasa Malaysia.
Can I access the full version of malaysiaairlines.com?
Yes, you can do so on high end phones such as iPhone, Blackberry and Android. Just click on the malaysiaairlines.com footer link on the MHmobile portal home page.
How do I book a flight?
There are 2 options:
1) Book and pay via credit card on the mobile.
2) Book and hold a reservation for up to 24 hours and pay by calling or visiting our ticketing office.
With 'Book Flight' you can book your ticket on the move in five easy steps:
1) Enter flight destination, date, cabin class and number of passengers.
2) From the options displayed, select the preferred departure and return flight.
3) A flight summary will be displayed. Choose whether you wish to purchase or hold the ticket.
4a) To purchase, enter your credit card details.
4b) To hold, enter your personal details. The ticket will be held for a period between 2 to 24 hours without any payment based on the booking time prior to departure. To complete your booking, contact 1 300 88 3000 (within Malaysia) or +603 7843 3000 (international), or your nearest MH office. Ticketing service fee will be applied.
5) A booking confirmation will be sent to you by email and SMS.
What are the payment options available?
You can conveniently pay for flights booked through your mobile phone by using VISA, MasterCard and American Express credit cards. Please note that payment with American Express is accepted for all currencies with the exception of MYR (Malaysia Ringgit).
How do I get my ticket?
Once your mobile booking is successful, you will receive a booking confirmation by e-mail and SMS. Your mobile-booked flight is then automatically issued as an electronic ticket (e-Ticket).
How do I receive my passenger receipt after my flight?
You will receive a link to your itinerary by e-mail and SMS.
Can I change my flight using MHmobile portal?
Unfortunately MHmobile portal does not support such request at the moment.
To do this, please contact:
Malaysia Airlines Call Centre
Within Malaysia: 1 300 88 3000
International: +603 7843 3000
or your nearest MAS office. You can find the number for your country or city under 'Contacts'.
Where can I find a summary of my bookings?
You will find all the flights you have booked online and by mobile phone under 'My Booking'.
What is a mobile boarding pass?
It's an electronic boarding pass that is displayed on your mobile phone rather than printed on paper. The mobile boarding pass contains a barcode and passenger information and can be used for safety and boarding checks. Some airports have scanners that can read the bar code, in other airports the boarding pass will be verified visually.
Can I use mobile check-in for a family or a group of travellers?
Mobile check-in is intended for people traveling alone and with a mobile phone. It is important that only one boarding pass per mobile phone is issued as boarding takes place one passenger at a time. Only single passenger bookings are supported (one passenger per reservation).
How does mobile check-in work?
Mobile check-in works very similarly to Web check-in: you provide your identification information (family/last name and either E-Ticket Number or PNR) and follow the required steps. On certain high-end phones such as iPhone, Blackberry and Android you will be able to select your seat.
How do I get my boarding pass with mobile check-in?
At the end of the check-in you will be prompted to enter either your mobile phone number or your email address. If you enter your mobile phone number you will receive an SMS that contains a link that once activated will lead to a web site that will display the boarding pass. If you provide an email you will receive an email with a link to the same website. The link in the email works only on mobile phones (not on PC).
Do I need Internet connectivity to get my mobile boarding pass?
Yes, since the mobile boarding pass is available through opening a link, the device must be connected to the Internet.
My identification is rejected, why?
As of January 2010, mobile check-in is enabled only on point-to-point domestic flights and KUL-SIN-KUL flights (this will be extended over time) and from 48 hours to 1 hour prior to departure.
Can I do mobile check-in if I have luggage?
Yes, you can bring your luggage to the bag drop counter.
How will my data be stored?
Your data will be stored as a cookie. Cookies are very small files containing your details that are stored on your mobile phone or centrally when you use the MHmobile portal. Consequently, you do not have to enter your details all over again whenever you use the portal. Cookies will expire 12 months from the time of creation.
Why do you store my data cookies?
With your prior consent, data cookies will hold your personal data on your mobile phone. This means data fields such as the login, check-in identification and contact information will be pre-filled on your subsequent visits.
How do you ensure the safety of my data?
We use the latest security standards and technologies to protect your confidential information. To us, nothing is more important than ensuring the security of your online purchases. That is why flymas.mobi is a trusted VeriSign secure site, which is an independent, industry-recognised system that allows you to validate the ownership and security of any website.
Can I use the portal without setting the cookies?
Yes you can use the mobile portal even without cookies. Just choose the suitable privacy and cookie settings in your mobile browser.